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iGotcha Media Concludes VIA Rail Self-Serve Kiosk Roll-out In Ontario And Quebec

iGotcha Media [1], Monteal-based developers of eye-catching, entertaining and informative digital signage solutions, video walls, kiosks and content, has concluded the latest phase roll-out of self-service kiosks at VIA Rail Canada [2] stations across Ontario and Quebec.

iGotcha Via Rail [3]A total of 33 self-service kiosks at 23 stations are now fully operational.

Self-service kiosks offer a touch screen interface and facilitate a number of transactions and services, including: purchasing and printing train tickets, weighing baggage to ensure compliance with limitations, easy access to a full schedule of train service and a telephone to provide live access to VIA Rail support.

iGotcha Media custom designed the hardware; integrated kiosks into VIA Rail Canada’s data backbone; oversaw certification and compliance; provided on-site support; and continuously oversees operations with its proprietary software in order to ensure 99% up-time.

Passengers can complete credit and debit card transactions quickly and easily. The self-service kiosks offer a convenient pinpad and credit card reader, and transactions are completely secure. The kiosks abide by the norms and principles of the Payment Card Industry [4] and are Canadian Standards Association [5] approved.

“The iGotcha Media self-service kiosks offer a range of services to our passengers, most notably the ability to purchase and print a train ticket,” says Chad McLarnon, manager, business solutions, VIA Rail Canada. “The objective of rolling-out these kiosks is to complement our customer service capabilities and increase flexibility – particularly during peak hours when passenger demand rises considerably.”

Of iGotcha Media’s providing the self-service kiosks for VIA Rail passengers across Canada’s most densely-populated region, Greg Adelstein, iGotca president, says, “We are proud of the reliability, easy-of-use and efficiency of our self-service kiosks and hope to see our technology evolve into a transportation industry standard.”

As VIA Rail is Canada’s national rail passenger service, operating intercity, regional and transcontinental trains linking 450 communities across Canada. It safely transports nearly 4 million passengers annually.