In preparation for #NRF17 in New York next week, iVend Retail have released a research report on their 2016/2017 ‘Great Omnichannel Expectations’ study (click here [1]).
The study provides insights into omnichannel shopper’s opinions on:
- what’s off-limits when it comes to data collection
- the importance of consistent online vs in-store experiences
- efficiency of buy online, pick up in-store processes
- looking for a better price even after a purchase is completed
The research is a follow up to last year’s study, Great Omnichannel Expectations which you can read here [2].
iVend Retail is a CitiXsys product. CitiXsys is the largest Software Solution Partner to the SAP Business One community and a leading provider of software products in the Retail and Wholesale Distribution Supply Chain domain.