Here’s a good way to kickstart Monday morning at #NRF2020. ‘Nurturing humanity in modern-day retail: A conversation with Starbucks president and CEO Kevin Johnson‘.
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While the modernization of the retail industry hinges on tech savvy, the power of emotion and human connection is often overlooked as essential to long-term success. Kevin Johnson became president and CEO of Starbucks in 2017, and from day one has embodied Starbucks’ mission to create a customer experience grounded in our shared humanity. Opening #NRF2020‘s Monday program, He will discuss the role of shared experiences and connection in the modern-day retail environment, and the recognition that the pursuit of profit is not in conflict with the pursuit of doing good.
It takes place Monday, January 13, 2020 at 8:30am-–9:15am in the SAP QualtricsXM Theatre, Level 1.
Overflow seating available at the Medallia Stage, Hall E, Level 1.