Adrian J Cotterill, Editor-in-Chief
Texas A&M has teamed up with Humanate, an Nvidia Inception company, to advance ‘Cassie’ which uses facial recognition for more human and empathetic interactions
The virtual medical receptionist named ‘Cassie’ developed through research at Texas A&M University, is transforming the way patients interact with health care providers.
Cassie is a digital-human assistant created by Humanate Digital, a startup founded by three Aggies, including Dr. Mark Benden, professor in the Texas A&M School of Public Health and director of the Center for Worker Health.
The artificial intelligence-powered avatar can speak more than 100 languages, including American Sign Language, and uses facial recognition to mimic human emotions, making interactions feel more natural and comforting.
Cassie is being tested in several clinics to assist with administrative tasks such as checking in patients, requesting medical records and guiding users through paperwork. “We’re not trying to replace doctors or nurses,” Benden said. “We’re focused on the administrative side — tasks that are repetitive, time-consuming and not the best use of a clinician’s time.”
At the 2025 Texas A&M New Ventures Competition last month, Humanate took home the grand prize, including USD 35,000 in funding and multiple investment offers, for its work on the Cassie technology.
A key differentiator from early research is that Cassie was developed to be emotionally responsive, using facial recognition to read the user’s expressions and adjust its tone accordingly. “Our goal is to provide a happy digital human to have a conversation with you. She can smile, interact, tell dad jokes — even mimic your mood. But if you’re on a serious topic, like a cancer diagnosis, she can become more serious, more focused,” Benden said.
Unlike traditional kiosks or chatbots, Cassie offers a two-way interaction that feels more like a conversation than a transaction. Benden said the technology has potential applications in pediatric care, Humanate is developing a cartoon-style avatar named Oliver to help children navigate medical procedures. “Oliver would guide a child through something that might be kind of scary and stay with them throughout, on a mobile device, for comfort and engagement,” Benden said.
Cassie was conceived during the Covid-19 pandemic as a tool to train remote workers but has since evolved into a sophisticated AI assistant thanks to advances in large language models and a key partnership with AI technology company Nvidia.
“We started this five years ago to figure out a way to train remote office workers with the same confidence and quality we would have if we had a professional trainer in the room,” said Benden, who co-founded Humanate with Carlos Rodriguez, company CEO and an A&M engineering graduate; and Leslie Jebson, who earned his MBA from Mays Business School and serves as company consultant.
Cassie can work 24/7 without breaks, sick days or distractions. While Cassie may not immediately lower health care costs for patients, the technology can help clinics operate more efficiently — particularly those in financially vulnerable areas.
The project advanced when Humanate collaborated with Nvidia to run large-scale simulations that enhanced Cassie’s capabilities. This partnership helped move the technology from a research prototype to a deployable product. Humanate has licensed the Texas A&M-filed patent for its receptionist-focused AI, one of the early filings in the emerging field of agentic AI.
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