We think that Stephanie Clifford did a real hatchet job on both Trumedia and Quividi when she wrote her article “Billboards That Look Back” in the New York Times on Saturday 31st May which we covered in some detail here  and was picked up EXTENSIVELY by other publications and a number of privacy advocates.
The New York Times did publish this week a letter in response (albeit shortened and edited) from George E. Murphy, Trumedia’s CEO which gave their point of view.
Trumedia kindly gave us permission to publish his entire, unedited letter as below…
TruMedia response to The New York Times Article:
We applaud The New York Times Reporter Stephanie Clifford on her recent article about the advancement in audience measurement in the out-of-home advertising industry. She rightly states “In advertising these days, the brass ring goes to those who can measure everything.”
Ms. Clifford is 100 percent correct. With the increased popularity of out-of-home advertising and the exponential growth of the digital signage industry (translating into billions of dollars), there has been no accurate measurement system in place. Television has Nielsen and radio has Arbitron, but the out-of-home industry has grown up quickly without an accurate and reliable third-party measurement solution. Our company, TruMedia Technologies, realized that need and has created a robust, scalable, turnkey audience measurement solution.
In the article, Ms. Clifford also brought up the issue of privacy and the opportunity for measurement companies to save and use individual images. This issue is a critical one for TruMedia, the marketing and research industries and the public. TruMedia Technologies has a standing commitment to the protection of privacy.
To further advance these principals, we are working closely with the Out-of-home Video Advertising Bureau (OVAB) to help develop a comprehensive set of standards that address both methodology and metrics for the out-of-home measurement industry including the buying, planning and selling community. Within those standards will come a quality control element that every vendor and advertising agency must agree to in order to use our products and services.
We further challenge the industry to adopt a standard, akin to our own that categorically prohibits the storing of images or any other personally identifying information without prior consumer consent. This will allow our industry to grow and provide responsible currency measurement of out-of-home media without compromising the important principals of privacy in our society.
Well done Trumedia for responding rather than sitting back and saying / doing nothing.