Mississauga, Ont.-based NCR Corporation and Scarborough, Ont.-based Cycom Canada Corp. have partnered to expand patient self-service to Canadian healthcare providers – beginning with The Hospital for Sick Children, Toronto, which will deploy NCR Wayfinding kiosks.
The Hospital for Sick Children is introducing NCR Wayfinding kiosks in its entrance lobbies to help patients and visitors navigate quickly around the hospital. An interactive touchscreen allows users to map and print directions to their desired location in up to 10 languages.
Part of the NCR Partner Programme, Cycom is accredited as an advanced partner who is trained and certified to support NCR Canada in selling, installing, integrating and maintaining NCR Healthcare Solutions, including NCR Wayfinding and NCR MediKiosk self-service patient registration solutions. Cycom will also act as NCR’s first line of response for any service requests and will engage NCR to resolve any issues.
“NCR is expanding our reach to deliver the benefits of patient self-service to Canadian healthcare providers,” says Luc Villeneuve, president, NCR Canada. “In the U.S. we have a strong track record of working with healthcare providers to help improve the patient experience and drive efficiencies. We want to replicate that success with the recruitment of proven partners like Cycom who also understand the unique challenges of our healthcare industry.”
“At Cycom, our team is working with the medical community to re-think the physical workspace to develop a truly “Digital Hospital’, optimizing process, patient flow and technology placement,” says Al Leela, president and CEO, Cycom Canada.