Queuing customers in long waiting lines Is easy with the help of Phildelphia-based Q Systems [1], a convergence between digital signage and a user-friendly touch-screen interface.
Q Systems works by 
[2]displaying attention-grabbing, motion graphic messages on digital screens, controlled by a touch-screen interface, which direct or queue customers into the appropriate lines for service. Although the Q System was initially designed for casinos, it can be applied in many other public places.
Several casinos have already switched to the Q system including Harrah’s Resort Atlantic City [3], Firekeepers Casino [4] in Michigan, Showboat Casino [5] in Atlantic City, Empress Casino Joliet [6] in Illinois and Hollywood Casino at Charles Town Races [7]. At Michigan’s Firekeepers Casino, cage cashier managers claim that the large touch-screen interface makes it so simple to change a message that they were using the system after about five minutes of training.
The Q System is delivered as a complete turnkey package including the Q Controller, Q Touch Screen, Q Message Monitors, Cabling, Installation, Training, Warranty and Custom Motion Graphic Messages. Additional options include a Services Agreement for ongoing support, a choice for sizes and quantity of digital screens, customized enclosures for the digital screens and the hand-held iQ remote controller for changing sign messages.
“One of the greatest things about the Q System is that it can be installed anywhere in the world and in less than a day,” says Taylor Hightower, developer of the Q System software, and head of Hightower Systems [8]. “We’ve had many inquiries since our recent launch and our team is ready to begin rolling out the systems. From casinos and supermarkets to museums and amusement parks, applications for the Q System have apparently become endless.”
Q Systems was launched by Hightower in 2009. SPI [9], Kutztown, Pennsylvania, has partnered with Hightower to market and sell Q Systems.