One of the two best speakers by far at #smics2011 was Brian Solis [1] shown in full flow here…
[1]
The words on the screen behind him is a ‘word cloud’ gathered on various social networks describing an airline (that he politely would not name).
Brian Solis is principal at Altimeter Group, a research-based advisory firm. Solis is globally recognized as one of the most prominent thought leaders and published authors in new media. A digital analyst, sociologist, and futurist, Solis has studied and influenced the effects of emerging media on business, marketing, publishing, and culture. His current book, Engage [2], is regarded as the industry reference guide for businesses to build and measure success in the social web.