The E-dotted Line

Geny Caloisi

Self service kiosks in banks have been talked about for a while. Some banks have interactive solutions that provide mainly information for customers, but what about closing the deal there and then? Well, in general, when passwords will not do, a signature is required. Signing the required documents  normally happens either at home, and then one needs to post or fax the documents, or alternatively, after making an appointment, sitting down with an adviser and signing in the dotted line. This kind of ordeal might be about to end now that Adobe Systems Incorporated has acquired EchoSign, a Web-based provider of electronic signatures and signature automation.

EchoSign will be offered as part of Adobe’s online document exchange services platform. The solution will be integrated with other Adobe document services including SendNow for managed file transfer, FormsCentral for form creation and CreatePDF for online PDF creation. By reducing the time and costs of having documents signed with traditional methods, such as fax and overnight envelopes, the EchoSign solution can enable customers to significantly accelerate sales cycles, improve tracking and centralize the management of signed agreements through a simple to use cloud service.

Adobe’s document solutions help organizations turn inefficient, paper-based workflows into streamlined electronic ones,” said Kevin M. Lynch, vice president and general manager of Acrobat Solutions, Digital Enterprise Solutions, Adobe. “By adding electronic signature capabilities to Adobe’s document exchange services platform, we will be addressing the need to provide better customer experiences by significantly reducing the time, cost and complexity associated with having a document signed.”

With just one click, the EchoSign electronic signature solution automates the entire signature process from the request for signature to the distribution and execution of the form or agreement. The EchoSign solution provides a secure subscription-based service to individuals, small to medium-sized businesses (SMBs) and enterprise customers, enabling real-time visibility into the signature process and automatically storing and managing all signed documents.

The EchoSign service includes a rich set of APIs for incorporation with company-specific solutions to improve the process of sending, tracking and signing digital documents. The singing service also integrates with partner solutions, such as and NetSuite, and has been named “Best of Salesforce AppExchange” by the customer community for the past three years.




Leave a Reply