Tales of even more woe at John Ryan reach us. This company, more than any other we have ever dealt with, has more unhappy, thoroughly upset alumni who still manage to care PASSIONATELY about the business (and bottom line are pissed-off on how THEY see it being mismanaged and seemingly / allegedly run into the ground).
Everyone it seems who passes through the ever revolving door that is John Ryan has the same tail to tell us; digital signage offerings that are a total mess and a lack of discipline around software development compounded by poor management.
Allegedly, they’ve been trying to get their newest software out to the market proper for the past three years and we keep hearing that it’s still not ready, supposedly very buggy and still pretty unstable.
It’s safe to say that John Ryan has been promising customers new features and new releases for ages and this inability to deliver (due surely to the lack of control of their development resource?) has their remaining customers very nervous and no doubt considering alternatives.
The sole developer of their legacy software and the new platform is of course Gary Madgwick, who lives in the UK and is most probably the only person who really knows how it works. That cannot be good.
We also heard that their last US based IT Director didn’t last 6 months before he was gone in mid-November 2011.