North Shore Bank, which serves eastern Wisconsin and northern Illinois, is the first financial institution in Wisconsin to serve customers with video teller ATMs.
The technology, via NCR Corporation and in place at North Shore Bank’s newest branch inside Festival Foods at 3207 80th St. in Kenosha, allows for extended service hours – a 30% increase over former banking hours – and a friendly and efficient customer experience.
APTRA Interactive Teller was developed by NCR. It is believed to be the only ATM-based technology that not only lets people talk to a ‘live remote teller’, but also gives the teller remote control over the machine to conduct transactions. North Shore Bank will make the remote teller on the machine available seven days a week.
“We are constantly looking for ways to help families with their daily finances,” says Susan Doyle, the bank’s vice- president of branch operations. “With this new software from NCR, we will be able to provide more convenient banking services to our customers while still offering the same high-touch, personalized service for which North Shore Bank is known.”
APTRA Interactive Teller lets financial institutions offer access to teller services during non-traditional banking hours, build new small-footprint branches, and provide full teller services in areas not served by branches.