North Shore Bank [1], which serves eastern Wisconsin and northern Illinois, is the first financial institution in Wisconsin to serve customers with video teller ATMs.
[2]The technology, via NCR Corporation [3] and in place at North Shore Bank’s newest branch inside Festival Foods [4] at 3207 80th St. in Kenosha, allows for extended service hours – a 30% increase over former banking hours – and a friendly and efficient customer experience.
APTRA Interactive Teller was developed by NCR. It is believed to be the only ATM-based technology that not only lets people talk to a ‘live remote teller’, but also gives the teller remote control over the machine to conduct transactions. North Shore Bank will make the remote teller on the machine available seven days a week.
“We are constantly looking for ways to help families with their daily finances,” says Susan Doyle, the bank’s vice- president of branch operations. “With this new software from NCR, we will be able to provide more convenient banking services to our customers while still offering the same high-touch, personalized service for which North Shore Bank is known.”
APTRA Interactive Teller lets financial institutions offer access to teller services during non-traditional banking hours, build new small-footprint branches, and provide full teller services in areas not served by branches.