Three T-Mobile UK Call Centers Using Omnivex

Gail Chiasson, North American Editor

British cellular telecommunications provider T-Mobile UK is using software from Concord, Ont.-based Omnivex Corporation within its call centers in the United Kingdom.

The system displays the current RAG status view of the call center metrics in addition to other important information. (RAG is based on the traffic light system of red-amber-green to portray status of a project. Ed.)

T-Mobile UK, along with Orange UK, is part of Everything Everywhere Limited, which serves almost 28 million people and is the United Kingdom’s biggest mobile communications company.

T-Mobile UK was looking for a solution to help communicate a wide range of information in varied formats to its customer support staff in its call centers in the United Kingdom. As well, the company wanted to use digital signage to improve the working environment for its customer support staff as a whole. Omnivex software was selected to manage the digital signage system, which consists of 33 large format digital displays within each of the three call center locations. Omnivex Certified Reseller, proAV Limited, brought all aspects of the project together.

“Omnivex software was able to display a varied format of data in a way that T-Mobile UK deemed key in its customer support staff providing the correct levels of customer satisfaction to its customers,” says Dan Phillpot, video communication specialist at proAV.

T-Mobile UK is known for its outstanding customer service and extensive network coverage. The call center digital signage system provides customer critical information that enables its customer support staff to provide an excellent customer experience which results in increased customer satisfaction.

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