Air Macau Selects NCR Technology For Passengers Self-Check-in

Gail Chiasson, North American Editor

As part of its mission to drive top customer service, Air Macau recently deployed a self-service airline check-in solution from NCR Corporation.

The NCR technology will make traveling easier for passengers by saving valuable time that would be otherwise spent waiting in line.

A regional carrier based in Macau, Air Macau has continued to grow in line with the rapid development of Macau’s tourism industry. In meeting the growing passenger volume, delivering the highest level of customer service has become a top priority of the airline.

Using NCR technology will make everyday easier for Air Macau passengers by enabling them to check-in, access flight information, select seats, and scan and print boarding passes, all from the self-service screens. The NCR airline check-in kiosks run on Common Use Self-Service platform, which allows applications from other allied member airlines to run concurrently on a single self-service device. Onsite support services will ensure maximum availability and NCR’s patented two-sided thermal paper technology saves up to 40% on paper boarding pass and receipt costs, reducing staff workload for paper replenishment.

“Being the first airline to make self-service check-in available at the Macau International Airport is an important step in creating an exceptional passenger experience,” says Yang Jianhua, commercial vice-president at Air Macau. “NCR’s leadership within the global travel industry was important to us, but their local support and expertise during the implementation process proved to us that we made the right choice.”

NCR currently provides self-service check-in solutions for three of the top five airlines worldwide.

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