Solving Problems On That Mobile Screen

Gail Chiasson, North American Editor

Fremont, California-based Zenprise, provider of service-management software for smart phones, recently announced Remote Control capabilities, which allows Help Desk representatives seated anywhere around the world to remotely connect, view and control a user’s smartphone screen, in the same way that similar applications do for PC troubleshooting.

With Zenprise Remote Control, IT representatives are empowered to remotely provision, audit, repair, and secure smartphones, ensuring that end user devices are kept in top operating condition. If service issues arise, they are easily identified and corrected, efficiently and painlessly over-the-air.

Zenprise is believed to be the first to deliver an all-in-one platform that integrates and supports monitoring, expense management, security and device management across BlackBerry, Google Android, iPhone, Palm and Windows Mobile smartphones.

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