The MediaTile Company and MediaCast Video Presence have teamed up to launch the HumanKiosk. The solution, presented at the International Consumer Electronics Show (CES) 2011, takes advantage of the Verizon Wireless 4G LTE Mobile Broadband network to deliver a virtual customer service.
“With the HumanKiosk and MediaCast Video Presence running on 4G LTE, consumers can now ask direct, face-to-face questions of subject matter experts and brand authorities ‘in the cloud’ and pose these questions where and when it matters most,” said Simon Wilson, chief executive officer of The MediaTile Company.
He added “Whether they are in the aisle of a store, the lobby of a hotel, the foyer of a bank, or other venues, consumers can get answers to their specific questions when they require immediate and accurate information.”
MediaTile’s HumanKiosk with MediaCast Video Presence is an all-in-one, free-standing interactive digital signage solution that delivers a breakthrough in brand-to-consumer communications. Using Verizon Wireless’ 4G LTE high-bandwidth network, the MediaCast system runs scheduled, interactive digital merchandising promotions while also providing a live, two-way video session between a consumer in the store with a question and a representative of that product or service.
Unlike customer-driven information delivery technologies and other forms of remote customer service, MediaCast Video Presence is highly engaging and personal, the companies claim. Customers will receive information that is contextually relevant to them, whether by demographic, location or language. In addition, the HumanKiosk is fully self contained and requires no technology or network setup on site: add power and the system is ready to run.
The Verizon Wireless 4G LTE Mobile Broadband network, launched in December 2010, is the fastest, most advanced 4G network in the United States, providing speeds up to 10 times faster than Verizon Wireless’ 3G network. Verizon Wireless’ 4G LTE Mobile Broadband network currently reaches one-third of all Americans, with plans to expand the network to the company’s entire 3G coverage area over the next three years.
The HumanKiosk is a result of collaboration fostered at Verizon Wireless’ LTE Innovation Center. The LTE Innovation Center, established in 2008, provides an environment for diverse companies to work together to develop innovative products that leverage 4G LTE technology.