Signagelive has kick-started an ambitious customer-focused expansion strategy with the appointment of its first Head of Customer Success Management, Sylvie Harden.
An integral part of the company’s global plans, the move will ultimately see Harden head up a Customer Success Management Team, dedicated to continuously increasing customer engagement and satisfaction.
Signagelive Chief Commercial Officer, Frank Larsen, told us “We’re excited to have Sylvie on board. A highly accomplished professional, she has the experience and strength of character we need to take our expansion plans to the next level. With Sylvie at the helm of our customer strategy, we can deliver an ever-higher standard of personalised support for end users, which, in turn, will help us boost reseller revenue opportunities.”
Silvie is well-placed to take on the challenges of her new role. Over the course of her twenty-two-year career, she has emerged as an industry leader in customer advocacy, growing, and heading up global customer success in corporate, scale-up and start-up companies all over the world. A multi-lingual, globe-trotting Customer Success Manager (CSM), she has gained her experience across multiple sectors, including the IT, pharmaceutical life science and clinical research industries.
Serving as a bridge between Signagelive and end users, Harden and her team will identify the individual business needs of end users and keep them informed of relevant features and opportunities that will help realise their goals. Harden will also liaise closely with Signagelive sales and support departments on behalf of end users to optimise the customer experience.